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Exceeding Expectiations (ES-250; Shred-n-Vac)

First, let me state that I'm typically not in the habit of corresponding with companies, and when I do, it's usually when I run into problems with a product, or when customer service fails well below my expectations.

So it's a refreshing change of pace for me to be able to send a letter to a company in appreciation for a product that has so easily exceeded my expectation, and been such a pleasure to use from the moment I took it out to the box.

About a year ago, I purchased an ECHO ES-250 Shred 'N' Vac from a Home Depot in Tampa. I went there looking for a gas-powered blower, but stumbled across the Shred 'N' Vac and realized this was precisely the product I needed for my home.

I was familiar with the ECHO brand, and with your company's reputation for quality. But the opportunity never presented itself for me to buy and ECHO until then. I can assure you it won't be the last. Every aspect of using the Shred 'N' Vac has reflected excellent design and build quality.

When I got it home and unboxed it, it was up and running in less than five minutes. Last autumn and winter, I probably filled the vacuum bag 20-30 times with leaves. In spring and summer, I used the blower for my driveway to handle grass clippings. I have owned 4 to 5 pieces of outdoor power equipment over the years with 2-cycle engines, and by a wide margin the ECHO is the easiest to start.

In our seemingly race-to-the-bottom culture of throwaway consumer goods, it's a really refreshing change to see a company still willing to put out a quality product and stand behind it with a five-year warranty. I can't speak for others, but I can tell you it does make a difference to me as a consumer when a company "sweats the small stuff."

John M.
Temple Terrace, FL

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