| Q: What should I do if I forget my username or password? |
A: Click "Need help signing in" on the login.echo-usa.com sign-in page, select Forgot password?, enter the email address for your user account, and click Reset via Email. Look in your inbox for a system generated email and follow the prompts. If you have forgotten your username, contact your Distributor Service Department for assistance. |
| Q: What should I do if my account is locked? |
A: Click "Need help signing in" on the login.echo-usa.com sign-in page, select Unlock account?, enter the email address for your user account, and click Send Email. Look in your inbox for a system generated email and follow the prompts. If you have forgotten your username, contact your Distributor Service Department for assistance. |